How to buy

The purchase online at www.cayrowoman.com is active for deliveries in Spain Peninsula, Balearic Islands and Portugal Peninsula for over 18 years. Transactions made on this website will be made in euros. The purchase process is very simple. Add the items to the shopping cart and follow the steps that will be indicated to formalize the order. If you prefer to buy by phone or have a problem during the purchase process call +34 954 522 397 from Monday to Friday from 9:30 a.m. to 7:30 a.m. 

Payment Methods

The methods of payment for purchases made on this website are the payment with the credit/debit card and the bank transfer. All operations were carried out in compliance with all security and data protection protocols. The cardholder is responsible for transactions on the website.

Methods and shipping costs

The delivery time for Spain Peninsula is 1 to 3 business days. This period may be slightly longer in shipments to the Balearic Islands and Portugal. The shipping cost for Peninsula and Balearic Islands is € 4.95. The shipping cost for Portugal is € 6.90. FREE shipping for Peninsula and Balearic Islands for purchases over € 80. In general, all orders are sent with the company Tipsa. Occasionally another transport company may be used. It will not be possible to send orders to military bases or post office boxes. In promotional and sales periods, delivery times may be delayed. If you choose to pay by bank transfer, the order will not be issued until we have verified the payment.

Returns & Exchanges

Our main goal is your satisfaction. Therefore, if upon receiving your order it does not meet your expectations, you can return it or exchange it for another size. The deadline to change an item for another size or request the return is 15 working days from the receipt of the order. It is only possible to make a change per order.

FREE CHANGES: You can change the items purchased for another size at no cost to you. Keep in mind that it will only be possible to make a change per order. You can request pick up at your home from your customer area. We will send a transporter to pick up your package at no cost to you. We will send you the new chosen size as long as the item is available in stock. In case there is no available stock, we will contact you to offer a solution or refund the amount.

EASY RETURNS: If you choose to return your order, the refund will be made in the same payment method used in the purchase in a maximum of 12 working days since we received your package in our stores. You can send the package by post or by any other valid means or request the collection at home. The cost of the collection at home for returns is € 4.95. We recommend that shipments be by certified mail. The items purchased will be the responsibility of the customer until the arrival of the same to the warehouse.

HOW DO I REQUEST THE CHANGE OR RETURN OF MY ORDER?

1. Request the return by accessing your order history.

2. Pack the items in the original packaging in the same condition in which they were received and with the original labels.

3. Fill in the return details in the box that you will find in the documentation that we will send with your order and include the delivery note in the box.

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We recommend that shipments be by certified mail. The items purchased will be the responsibility of the customer until the arrival of the same to the store.

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If you have any questions or queries during the return process, you can contact us through the e-mail address tiendaonline@cayrowoman.com or by calling +34 954 522 397 from Monday to Friday from 9:30 a.m. to 7:30 p.m. hours.

Incidents

For any incident during the purchase or shipping process you can contact us through the e-mail address tiendaonline@cayrowoman.com or by calling +34 954 522 397 from Monday to Friday from 9:30 a.m. to 7:30 p.m.