Terms and Conditions

Availability of the products

All orders are subject to the availability of the product that will be indicated in most cases on the page itself. If there is a stock break or some other problem related to the impossibility of supplying the order, the company undertakes to communicate the non-availability of the product within 48 hours, and reserves the right to provide information about a solution. By virtue of the future availability of the product, proposal of an alternative product of quality and value equal to or greater than that requested or by providing a promotion code for the amount of your purchase valid for 2 months.

Withdrawal of products from the online store

We reserve the right to withdraw any product from the Electronic Store at any time and / or to remove or modify any material or content from it. We will not be liable to you or to any third party for removing any product, removing or modifying any material or content on the website.

Price

The price of the products will be the one stipulated at all times in our Electronic Store. The prices on the website include VAT, but exclude shipping costs. Prices may change at any time, but possible changes will not affect orders for which we have already sent you a Shipping Confirmation.

Delivery and shipments

Your order begins to be processed from the moment we receive your payment. The shipment will be made on working days, that is, from Monday to Friday. If you place your order on holidays or weekends, we will start processing it the next business day. The delivery time for peninsula Spain is 24 to 48 working hours. This period will be longer for shipments to the Balearic Islands, the Canary Islands, Portugal and other destinations other than the Iberian Peninsula.

The shipping cost for the Peninsula is € 4.95.

The cost of shipping to the Balearic Islands is € 8.95.

The shipping cost for Portugal is € 7.95.

* Orders to the Iberian Peninsula over € 80 will have free shipping.

For shipments to destinations outside the peninsula, check our rates by sending an email to tiendaonline@cayrowoman.com In general, all orders are sent with the company Tipsa. Occasionally we will use another carrier. It will not be possible to send orders to military bases or post office boxes. In promotional and sales periods the delivery time can increase significantly.

Unable to deliver

If for reasons attributable to the buyer (eg absence of the place of delivery, incorrect addresses, etc.) it is not possible to deliver the product, we will contact you in order to offer you the appropriate information so that proceed to the collection of the order.

Returns

If you are not satisfied with your purchase, you can return it within 30 days from the purchase date. In order for us to process the return, you must request it through the return form . Then, for the return to be effective, you must send us the garments in the original conditions of sale, with their original label and the packaging received, along with the return form indicating the order details, through the courier service of your choice. , or by planning in advance with our customer service team, a collection at the address you indicate, with our means of transport. The courier collection service has a cost of € 4.95 in the Iberian Peninsula and € 8.95 in the Balearic Islands, or if you decide to send the package by Post, it must be certified, since the items purchased will always be the responsibility of the customer until your arrival at our warehouse. For returns from destinations other than those mentioned above, you should consult the different rates that we have available.

The return costs of a return will always be paid by the customer. Returns are only allowed in exchange for a refund. If you want a different size or color change, as well as purchase alternative products, you must place a new order, since we do not make changes.

Unfortunately we cannot cancel or modify an order once it has been shipped, this includes changing the size or color, removing or adding an item, or changing the shipping address.

The address for sending returns is as follows:

Cayro Woman S.L.

C / Celulosa, 18. Polígono Industrial La Negrilla 41016 Seville (Spain)

The return will be made in the same payment method in which the purchase was made (credit card), in an approximate time of 15 days, from when you receive the notification of receipt of the package in our warehouses.

For more information, you can enter the returns section .

Payment methods

The payment method for purchases made on the web is through credit / debit card. All operations are carried out in compliance with all security and data protection protocols. The cardholder is responsible for transactions on the website.

Value Added Tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except those destined for the Canary Islands, Ceuta and Melilla, in which case the taxes that are applicable to said territories will be applied.

Transfer of risk and ownership

The risks of the Products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in connection with them, including shipping costs, or at the time of delivery, if it takes place at a later time. For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product / s have been “delivered” at the time of signing the receipt of the same at the agreed delivery address.

Transmisión del riesgo y la propiedad

Los riesgos de los Productos serán a su cargo a partir del momento de su entrega. Usted adquirirá la propiedad de los productos cuando recibamos el pago completo de todas las cantidades debidas en relación con los mismos, incluidos los gastos de envío, o bien en el momento de la entrega, si ésta tuviese lugar en un momento posterior. A efectos de las presentes Condiciones, se entenderá que se ha producido la “entrega” o que el/los producto/s han sido “entregado/s” en el momento de firmar la recepción de los mismos en la dirección de entrega convenida.

Right of withdrawal

In general and in application of the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, consumers and Users have the right to withdraw from purchases made remotely, except for those products referred to by virtue of the provisions of article 102 of the aforementioned regulation. To this end, the Seller establishes a maximum period of 7 days to exercise the aforementioned withdrawal rights. Notwithstanding the foregoing, when you acquire sound or video recordings, discs and computer programs, you may exercise your right of withdrawal as long as they retain their warranty seal and have not been tampered with. For the exercise of the aforementioned right, you must send us the product duly packaged together with the DOCUMENT OF WITHDRAWAL1 that is at your disposal in the Electronic Store. The expenses incurred for the return of the product will be assumed by you.

Security

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

– We guarantee that each of the transactions made in Nombre Tienda https://cayrowoman.com/ is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. Store Name https://cayrowoman.com/ uses a server based on standard security technology SSL (Secure Socked Layer). All the information that you transmit to us travels encrypted through the network. (If you want to know more, visit our Secure Payment section)

– Likewise, the data on your credit card are not registered in any database but go directly to the Bank’s POS (Point of Sale Terminal).

– In addition, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are the holder of a “secured” card, you can always make payments with a VISA or MASTERCARD in our store.

– In the event that your card is not attached to this payment system, Nombre Tienda https://cayrowoman.com/ will only accept payment by VISA or MASTERCARD credit card to clients with previously demonstrated seniority and reliability.

– In both cases, when paying with a VISA or MASTERCARD, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of the your VISA or MASTERCARD card, thus offering more guarantees regarding the security of the transaction.

Important: Credit card fraud is a crime, and Tienda Name https://cayrowoman.com/ will take legal action against anyone who makes a fraudulent transaction in our online store.

Written communications

Applicable regulations require that part of the information or communications we send you be in writing. By using this Electronic Store, you agree that we may exchange electronic communications. We will contact you by email or provide you with information by posting notices in the Electronic Store. For contractual purposes, you accept that all contracts, notifications, information and other communications that we communicate to you by the aforementioned means, comply with the legal requirements comparable to written documents. This condition will not affect your rights recognized by law.

Guarantee of products due to lack of conformity

The responsibility of the Electronic Store for lack of conformity of the product will be governed by the provisions of 114 and following of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for Defense Consumers and Users.

Our right to modify these conditions

We have the right to review and modify these conditions at any time. You will be subject to conditions in force at the time you place each order.

Minimum purchase age

The minimum age to carry out a transaction in our online store is 18 years of age or older.